Frequently Asked Questions

• Where can I find a Cal Poly campus map?

  Go to the Cal Poly Map Directory

• Where can I find information about Cal Poly parking?

  Information about parking services, rules and regulations can be found on the Parking Information Page.

• How do I request a Cal Poly transcript?

  Please call our office to verify if you can receive a transcript for your class. More information on transcripts can be found by going to the Office of the Registrar Website or calling the Records Office at (805) 756-2531.

• How can I purchase required texts for a class?

  Textbooks may be purchased at the University Store on the Cal Poly campus or online at the University Store Website. Hours of operation are listed on the University Store Website.

• What is the course withdrawal and refund policy?

  Information regarding Cal Poly Extended, Professional and Continuing Education (EPaCE)'s withdrawal and refund policy can be found on the Policies Page.

• Am I eligible for a fee waiver?

  Fees cannot be waived for Extended, Professional and Continuing Education (EPaCE), Open University, or Special Session courses. More information on fee waivers can be found on the Educational Fee Waiver Program Page.

• What are Continuing Education Units (CEUs)?

  One CEU = ten contact hours of participation in organized Extended, Professional and Continuing Education (EPaCE)/training experience under responsible, qualified direction and instruction (definition of the International Association for Continuing Education and Training-IACET). Continuing Education Units (CEUs) are based on the number of sixty-minute contact hours for a course or program. (Example: If a course or program meets ten contact hours, you will receive one CEU.) To receive CEUs, you must be present for the entire course or program.

  Earned CEUs may be useful in maintaining certification or licensing. They may also document your continuing professional education for an employer, association or credentialing agency. CEUs are for non-credit courses or programs. They cannot be converted to quarter or semester hour credit and they cannot be applied to degree programs. If you have questions about CEUs, please contact Cal Poly EPaCE. CEUs are not rewarded retroactively.

• As an EPaCE student, do I have access to the Disability Resource Center?

  If you have permanent or temporary disabilities, the Cal Poly Disability Resource Center can provide information and assistance to you in support of your participation in Cal Poly Extended, Professional and Continuing Education (EPaCE) courses. For more information, please contact the Disability Resource Center at (805) 756-1395 (voice or TDD) or visit the DRC Website.

• As an EPaCE student, can I use the Cal Poly Library?

  Library access is available for students enrolled in academic credit classes. Please go to the Robert E. Kennedy Library website for information and instructions on how to get a library card.

• What is EPaCE's privacy statement?

  When you register for a program, we collect personal and business information such as name, mailing and e-mail addresses, telephone number, gender, age, birthdate, and credit card information for payment purposes.

  The information we collect is used solely for university purposes such as maintaining accurate student records and keeping you informed about university programs and services. This information may only be released to a court or government agency if required by law.